FTE/Lateral
Mon, Tue, Wed, Thu, Fri
Bangalore
May 03
Immediately
7 - 10 Yrs.
002
APTOS / APTOSOne Sr Support Engineer
Job Title: APTOS / APTOSOne Senior Support Engineer (8-10 years Experience)
Location: Bangalore
Employment Type: [Full-Time]
Role Overview:
The APTOS / APTOSOne Senior Support Engineer will be responsible for providing advanced technical support and ensuring the smooth functioning of APTOSOne solutions across client environments. This role involves troubleshooting, system optimization, and delivering timely resolutions to technical issues, while maintaining high levels of client satisfaction.
Key Responsibilities:
• Serve as the primary technical point of contact for escalated support cases related to APTOS / APTOSOne solutions.
• Diagnose and resolve complex issues in system configurations, integrations, and performance.
• Collaborate with cross-functional teams, including technical consultants and developers, to resolve critical issues efficiently.
• Monitor system performance, identify bottlenecks, and propose optimization strategies.
• Document troubleshooting steps, resolutions, and technical recommendations for knowledge-sharing and future reference.
• Provide proactive technical guidance to clients to prevent recurring issues and ensure system stability.
• Stay updated on new features and updates in APTOSOne, sharing insights and recommendations with clients and team members.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in supporting enterprise software solutions, preferably APTOS or similar retail systems.
• Strong problem-solving skills and expertise in system troubleshooting and debugging.
• Proficiency in database management, API integrations, and middleware technologies.
• Excellent communication skills to interact effectively with clients and internal stakeholders.
Preferred Skills:
• Experience with APTOSOne solutions or equivalent retail software.
• Familiarity with retail industry processes and operational requirements.
• Knowledge of cloud-based platforms and enterprise-level system architectures.
• Ability to manage multiple priorities and deliver support under tight timelines.
IT Services
1001-5000 Employees
IT Services
1001-5000 Employees